Gentlemen: I just returned from a two week trip to Israel arranged by your firm. Both flights, coming and going, were aboard El Al. This is as it should be, because I always prefer to fly El Al. However, there is something I think I ought to call to your attention. It is not directly your responsibility, but I believe that as a major travel company you might be in a better position to discuss the problem with the El Al authorities. On my flight to Israel (#200 on January 5, 1972), we discovered from almost the very beginning of the flight that the stewards and stewardesses were antagonistic to the passengers. The situation would be comical if it were not so painful to experience. This was not only my own opinion, but the consensus of almost all the passengers, the majority of whom felt enraged at the shabby treatment we received.The personnel, especially the stewardesses, acted more like top-seargents ordering about the lowly privates, namesly, us passengers. One example: an elderly lady seated next to me asked for a pillow because of a chronic pain in her neck. I heard her repeat this request three times, once each to two different stewardesses and once to a steward. The first two times she was told to wait, and the third time she was dismissed with a bark that there were none left. I do not know if there were any left or not; in either case, El Al is surely responsible for either tolerating incredibly discourteous personnel, or failing to provide elementary comfort for its passengers.When the time came for prayers, one felt that the aircraft personnel suddenly placed themselves in an immediately hostile position to those that had the audacity to participate in the services. I recognize full well that blocking the aisles interferes with the serving of breakfast. But after close to 25 years of experience, El Al surely should have found it possible to solve this scheduling problem. Certainly, the snide remarks and contemptuous looks of stewards and stewardesses do n…